86-755-28718525
Room 140, 4th Floor, Exchange Square, No. 1, South China City, Pinghu, Shenzhen, Guangdong, China (Mainland)
Q. HOW TO RE-SYNC THE REMOTE CONTROL
Answer:
a)start the power button
find the green light is on , then press the power button several seconds until green light is flashing
c) start the remote control and heard the " DI " sound
d) take a needle to press the reset button
e) find the light is fast flashing , then you can use it
Q. Does your electric Skateboards suffer disconnection issues like other Electric Skateboards?
Answer: Although you have a very low chance of this happening, any product controlled via wireless remote control can suffer interference and disconnection issues. It is therefore advisable not to leave breaking to the last minute and always bear this mind. Of course again, this could be a lot more dangerous in traffic, so please use common sense whilst riding and wear protective clothing.
Q. I live in a rainy country will my carbon fiber Electric Skateboard be ok in the rain?
Answer: Yes, riding in light rain and surfaces that are a 'little' wet is fine, however riding through puddles and saturating the underside of the skateboard is not recommended and liquid damage will not be honoured in our warranty.
Q. Can I order spare parts or upgrade my electric Skateboard?
Answer: Yes you can order all spares from us cheaply and the parts are very easy to change! In terms of upgrading and modding your board, do so at your own risk.
Q. Can I do tricks and jumps?
Answer: Our Electric Skateboard is a very durable piece of transportation equipment and it's great fun to ride at speed and carve, it will absorb bumps happily. However it is not designed for ramps and tricks.
Q.Can I use your electric skateboard for my daily commute?
Answer: Laws are different, in different countries, you would have to find out, we accept no liability for dangerous riding in restricted areas with busy traffic and riding in traffic is not advised by us, therefore you do so at your own risk.
Q. I heard the remote is pretty delicate, is that true?
Answer: it's true the remote is the most fragile part, if you ride carefully with this in mind there should not be any problems, however if you do happen to launch the remote you can buy a new one cheaply from us!
Q.how does the warranty work?
Answer: Firstly we do have a low failure rate but if the un-expected does happen, it's good that you know how we operate, so have a quick read below.
Due to the nature of the product, we offer a 90 day warranty with the skateboard, we would like to offer longer and in some cases if we feel it's completely genuine and nothing to do with rider abuse we will honour the warranty for up to 6 months.
(of course you have a 14 day return/refund warranty, however the product must be returned to us in perfect unused condition in the original packaging, in some cases we will refund you for the shipping too, we will look at each case differently).
